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Customs and Import Charges Policy

Customs and Import Charges Policy outside the United States of America


Welcome to, your trusted online destination for high-quality eyewear. To ensure transparency and clarity regarding customs and import charges when you shop with us, we have established the following policy:


1. DAP Incoterm - Delivered at Place operates under the DAP Incoterm (Delivered at Place) for shipping orders. Under this delivery term, it is essential to understand the responsibilities of both parties involved in the transaction: the seller ( and the buyer (you).


2. Seller Responsibilities is responsible for making the goods available to you, the buyer, at the location specified by you at the time of purchase. This means that we will ensure that your order is shipped to your selected destination promptly.


3. Buyer Responsibilities

Under the DAP Incoterm, the buyer assumes specific responsibilities, including, but not limited to:

  • Import Customs Clearance: You are responsible for processing the import customs clearance in your recipient country. This includes complying with all customs regulations and requirements.

  • Duties and Taxes: You are responsible for all applicable duties, taxes, fees, and any other charges that may be imposed by customs authorities or other relevant government agencies in your recipient country.

  • Risk of Loss or Damage: Once the goods have been made available to you at the agreed-upon location, you bear all risks associated with the goods, including the risk of loss or damage.


4. Customs and Import Charges has no control over the specific amount that customs authorities or other government agencies may charge when your order arrives in your recipient country. These charges can vary, including customs duties, taxes, handling fees, and other applicable charges.


5. Refusal of Shipment

If you refuse a shipment for any reason, and the goods are returned to, we will issue a refund for the order's value. However, please note that we will not refund the shipping costs associated with the original shipment.


6. Questions and Assistance

If you have any questions or require assistance regarding customs and import charges, please don't hesitate to contact our Customer Support team. We are here to provide guidance and support to ensure a smooth shopping experience.


7. Policy Updates reserves the right to update or modify this Customs and Import Charges Policy at any time without prior notice. Any changes will be effective upon posting on our website.

By shopping at, you acknowledge and accept the terms and conditions outlined in this policy. It is your responsibility to stay informed about any updates or changes to this policy.

Thank you for choosing We appreciate your business and are committed to providing exceptional eyewear and customer service.